At Casewey, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Return Policy

We accept returns within 14 days of delivery.

To be eligible for a return, your item must:

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items are not eligible for return unless defective:

Please do not send items back without contacting us first.

Customers are responsible for return shipping costs.
If the item received is defective, damaged, or incorrect, Casewey will cover the return shipping cost.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Once your return is received and inspected:

You will be notified via email.
Approved refunds will be processed to your original payment method.
Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our error.

We understand that sometimes you may need a different size or model.

We accept exchanges within 14 days of delivery, subject to availability.

Contact us at support@casewey.com with your order number and the item you’d like instead.
Once approved, return your original item.
After inspection, we will ship your replacement product.

If the new item costs more, you will be required to pay the price difference. If it costs less, we will refund the difference.