Terms & Conditions

Effective Date: 1 March 2026

Welcome to Casewey. These Terms & Conditions govern your use of our website and the purchase of products from us within the United Kingdom. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree, please do not use our website.

1. About Us

This website is operated by Casewey (“we”, “us”, “our”). We sell phone cases and premium accessories to customers in the United Kingdom.

For any questions, please contact:
📧 support@casewey.com

2. Eligibility

By placing an order, you confirm that:

You are at least 18 years old, or
You have permission from a parent or legal guardian

You agree to provide accurate and complete information when placing an order.

3. Products & Descriptions

We make every effort to ensure product descriptions, pricing, and images are accurate.

However:

Colours may vary slightly depending on your device display.
All products are subject to availability.
We reserve the right to modify or discontinue products without prior notice.

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.

4. Pricing & Payment

All prices are listed in GBP (£) unless otherwise stated.
Prices include VAT where applicable.
Delivery charges are clearly displayed at checkout.

We reserve the right to change prices at any time prior to order confirmation.

Payment must be made in full at checkout via our secure third-party payment providers. We do not store full card details.

5. Order Acceptance

After placing an order, you will receive an email acknowledging receipt. This does not mean your order has been accepted.

A contract between you and Casewey is formed only when your order has been dispatched.

We reserve the right to refuse or cancel orders where:

Payment is not authorised
A pricing or product error has occurred
Fraudulent activity is suspected

If we cancel your order, you will receive a full refund.

6. Delivery

Estimated delivery times are provided at checkout.

We are not responsible for delays caused by:

Courier services
Customs processes
Incorrect delivery details provided by the customer

Risk in the goods passes to you upon delivery.

If your order does not arrive within a reasonable time, please contact us.

7. Your Right to Cancel (Consumer Contracts Regulations 2013)

Under UK law, you have the right to cancel your order within 14 days of receiving your goods for any reason.

To exercise your right to cancel:

Notify us within 14 days of delivery
Return the goods within 14 days of notifying us

Items must be returned unused and in original condition where possible.

Refunds will include the standard delivery cost (if applicable) but exclude enhanced delivery options.

Refunds will be processed within 14 days of receiving the returned goods.

You are responsible for return shipping costs unless the item is faulty.

This right does not apply to:

Personalised or custom-made products
Sealed goods that are not suitable for return due to hygiene reasons if unsealed

8. Faulty or Misdescribed Goods

Under the Consumer Rights Act 2015, goods must be:

Of satisfactory quality
Fit for purpose
As described

If your item is faulty, you may be entitled to:

A repair or replacement
A full or partial refund

Please contact us within 30 days if you believe your product is faulty.

9. Returns & Exchanges

We also offer a voluntary 14-day returns policy in addition to your statutory rights.

Returned items must be:

Unused
In original packaging
In resaleable condition

Full return instructions are available on our Returns & Exchanges page.

10. Intellectual Property

All website content including logos, branding, product designs, text, images, and graphics are the property of Casewey and protected under UK intellectual property laws.

You may not reproduce, copy, or distribute any content without written permission.